Information
This area of the site will include answers to your frequently asked questions, along with loads of other interesting stuff! Keep an eye out for updates.
Frequently Asked Questions
How long have you been established and what experience do you have?
We are a small family business with a majority of family employees; originally established in the early 1980's the business now continues in it's second and third generations of the family, with a combined 70 years in the industry.
This experience and knowledge-base not only allows us to offer you a first class service and product, but also equips us with an innovative and creative approach to our work meaning we are at the cutting edge of cake manufacture and design.
How much notice do you require to make cakes?
The simplest answer is, as much as you can give. Obviously some periods of the year are busier than others and this will have an effect on the notice we require. As a rule of thumb we usually suggest that you give 1 to 2 weeks notice for your celebration cake orders and 3 months for bridal cake orders. However, there may be times during our busier periods when we will require more notice.
Please contact us if you want a cake at shorter notice, we realise it's not a perfect world and will always try and help out whenever we can. We regularly supply celebration cakes within an hours notice and wedding cakes at 24 hours notice!!
How much do your cakes cost?
Obviously there is no easy answer to this question as all of our work is based completely on your personal requirements. Your choice of cake, the portions you require and how it is decorated will all affect the final costing. The relevant sections of the website detail prices of different types and sizes of cakes but the best option is to call us personally so we can understand your requirements and estimate a costing for you. And remember our cakes start from £14.95, so you don't have to spend a fortune to get the cake you want!!
What if I don't see the cake I want on your website?
No problem! To keep the website friendly to use we only show a limited number of cakes from our portfolios, but that doesn't mean that we can't make exactly what you want. To be honest, most of our clients, along with our help, choose something completely different to the cakes on our website or on display at our studio.
The key is to run your ideas past us, we can then explain all the options suitable and probably show you pictures of previous designs as inspiration for ideas to include in your special cake! Sometimes it's more fun to have an open mind and let your creative juices flow!!
Do you have a shop?
Yes, we have a studio/showroom and bakery on the same site, which we have occupied since 1992.
Previous to our move to this site we occupied a smaller premises which we quickly outgrew, prompting us to make the move. Our current premises is split roughly 50/50 between our bakery/production area and our design studio/showrooms. Our studio and showrooms are a feast for the eyes with a permanent display of over 50 cakes and extensive picture portfolios. Our bakery and production area is a key element in our continued success. All of our products are produced from start to finish on site, a guarantee of the highest levels of quality.
How do I place an order?
We love to meet clients face to face, as this is always the best way of discussing your requirements and taking orders. However, we understand it's not always possible for you to visit, so we are always happy to help via email or telephone. If you are planning a visit to our studio please check our opening times which you will find on our contact page, and also visit our news page where we will let you know about any changes to standard opening times. If you need more help or advice, just call; we love talking to you!!
What do I do if I want help with bridal cakes?
First of all RELAX!!
We know organising a wedding can be stressful, but remember to enjoy the process. We're professionals here to help and take away all the worry attached to choosing the right cake for your wedding day.
Give us a call or pop in for an informal chat about your requirements and we can advise you of the best way for you to start your journey of cake discovery!! We usually invite you in for a consultation so you can browse our portfolios, and view our studio of display cakes; we are on hand to listen to your ideas and suggest the best way of incorporating them into a final design personal to you.
We always advise clients to focus primarily on exactly how they want their cake to look with all the other detail like sizes and cake fillings worked around this. Many Brides also keep a portfolio of inspirations and ideas for their wedding, and this can help greatly in the design process.
Can you supply chocolate or sponge fillings for bridal cakes?
The simple answer to this is yes; infact we have supplied bridal cakes in lots of unusual fillings over the years - cheese being our most unusual to date!
Over 90% of our bridal orders include fillings other than traditional fruit cake and there are a number of ways to do this depending on the cake design that you choose.
However, some of our designs are not suitable for use with soft sponge or chocolate cake, for stability, transportation or decorative reasons; and in those circumstances we can supply sponge/ chocolate cutting/kitchen cakes to be used along with your bridal cake to serve to your guests. These cutting/kitchen cakes are plain iced in the same colour icing as your bridal cake and will be cut along with your bridal cake and served to your guests in the same way. Actually, no one will know that the cake has been cut from a seperate cake at all.
If it all sounds complicated, don't worry, we can explain it all to you in more detail - just give us a call.